All customers
Standard Support
Email support with 24-hour response SLA. Access to documentation portal and community knowledge base.
Professional plan
Priority Support
4-hour response SLA during business hours. Dedicated support engineer. Monthly health check calls.
Enterprise plan
Enterprise Support
1-hour response SLA, 24/7. Named technical account manager. Direct escalation to engineering. On-site support available.
Submit a Support Request
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Quick Contacts
All support enquiries
For critical patient-care issues, mark your email URGENT
API references & integration guides
Live system health indicators